Privacy Policy Overview
How we collect, use, and protect your information
Introduction to data privacy
Torinelora values your trust and privacy. We are committed to safeguarding your personal information and ensuring transparency about what we collect and why.
Our privacy practices adhere to Canadian laws, including PIPEDA, and we update this policy as regulations change to best protect your interests.
Types of information collected
We collect only what is required to operate our service, improving security and personalization for you.
Information you provide directly
- • Name and contact details entered on sign-up forms
- • Preferences for recommendations and notifications
- • Customer support requests and communication
- • Feedback or reviews you choose to share
- • Any additional information required for account verification
Information collected automatically
- • Device type and browser identification
- • IP address and geolocation details
- • Website activity, including visited pages and sessions
- • Usage logs for technical and security purposes
- • Cookies and similar technologies for preferences
How information is used
Your data powers personalized experiences, improves service quality, and ensures security for all users.
- • To process and support your account
- • To analyze service usage and optimize features
- • To send notifications you have opted into
- • To improve AI-driven recommendations
- • To maintain data security and detect fraud
- • To verify your identity as required
- • To comply with legal obligations in Canada
Our promise: Your data will never be sold or shared outside of the purposes outlined here, unless legally required. We treat your privacy with the utmost respect.
Sharing and disclosure details
We restrict access to those with a need-to-know and never sell your information. Third-party sharing is rare and only for service provision or legal compliance.
When we use service providers
Some tasks are handled by partners, such as infrastructure or technical support, always under strict contractual terms.
Legal compliance and obligations
We may disclose data if required by Canadian law or court order, but only as necessary.
Aggregated and anonymous data
Statistics shared publicly are always stripped of identifying personal details.
Your rights in Canada
You have the right to access, correct, delete, or restrict your data, in accordance with privacy law. Requests can be made at any time.
- • Request access to view your data records
- • Have your data corrected if incomplete or inaccurate
- • Request erasure of your personal information
- • Obtain a copy of your data in a standard format
- • Object to data processing in specific cases
- • Limit our use or processing under set conditions
To use your rights, email or contact us with your specific request and we’ll respond promptly.
Protection and safeguards
We employ physical, technical, and organizational protections to guard your data against loss, unauthorized access, or misuse.
Technical security measures
- • Regular system updates and vulnerability testing
- • End-to-end encryption for sensitive data
- • Continuous security monitoring of our platform
- • Access restrictions and logging for personnel
Company-level safeguards
- • Regular privacy training for our staff
- • Strict internal data handling procedures
- • Role-based access and accountability
- • Incident response planning and regular reviews
Retention and deletion policy
Personal data is kept only as long as needed to fulfill its purpose or meet regulatory requirements.
- • Held while you maintain an active account
- • Kept to refine and improve recommendations
- • Messages are kept to resolve your requests
- • Transaction records stored for compliance
- • Preferences retained only with your consent
When no longer required, data is deleted or fully anonymized.
International data transfers
If data leaves Canada, we ensure protections and contracts meet Canadian privacy law requirements.
- • Partner due diligence and risk assessments
- • Standard contractual clauses are enforced
- • Continuous monitoring of transfer compliance
- • Data encrypted during international transit
Cookie and tracking technology
Cookies help us remember your settings, enhance site function, and analyze usage. You can manage preferences anytime.
Cookie types explained
- • Needed for essential website operations
- • Improve speed and experience for you
- • Support customized options or settings
- • Enable chat, forms, and interactive tools
Review your browser settings to control cookies. Essential cookies cannot be disabled.
Policy updates and changes
We review this policy regularly and post major updates with clear notices or direct communication where feasible.
- • Advance notice of significant changes
- • Updated document on our website
- • Email notification if you opt-in
- • Summary of key changes provided with updates
Your continued use means you accept the current policy.
Contacting Torinelora about privacy
If you have privacy questions or a data request, reach our team via email or phone.
Torinelora
2001 Boulevard Robert-Bourassa, Montreal, QC H3A 2A6 Canada
Phone: +1 (202) 323-0260
Email: content@torinelora.com
Last updated: January 18, 2026
Effective as of January 18, 2026